Can’t turn the key to turn on!
Hi, I just got my bike set up and I can turn the key one click, but can’t go further — even if I press in.
What is wrong? I can’t use the bike and it’s a Saturday!
The battery might not be pushed all the way down, make sure it is all the way down and look at the back of the battery (where the rail is) and make sure the lock is not being hindered by the rail.
You can also try turning the key with the battery not installed into the bike to see if it is the lock causing the problem.
Pressing in on the key in is only for unlocking the battery (similar to a car).
If you still have any issue let us know!
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